Green Mountain Coffee is about more than the art of roasting coffee and crafting specialty beverages. We take great pride in the quality and craftsmanship of our products and confidently guarantee your satisfaction. Our commitment to you is that your purchase will reflect our passion for offering exceptional products. If for any reason you are not satisfied with the item purchased from us online or over the phone, simply contact us within 30 days of receipt. We will offer you a replacement or credit of equal value, whichever you prefer. If you are not satisfied with your purchase of our product from a retail store, we will strive to provide an appropriate resolution.