I made an order from this company as their stock looked really excellent but to date I have received nothing - the products I ordered from a company in Germany have already arrived but still nothing from Puresha in Bournemouth! - every time I phone up the number they give just goes through to a receptionist who says she'll get back to you and doesn't ask for the confirmation number just a surname - they never phone back and how can they track your order from just a surname anyway? - I am really disappointed with their customer service - not recommended!
by Pam Field
I too have had a very bad experience with Puresha's after sales service. I ordered a product on 05.12.10, which was out of stock. After several chasers I received a product at the beginning of February, but it was not what I ordered. Despite many e-mails and repeated assurances that the correct product would be dispatched immediately, still my order has not been received. I would not recommend this store to anyone.